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To succeed in the funeral industry, a business needs to not only meet but exceed the expectations of its families; however, metrics like family satisfaction can be...

So you’ve never had a complaint from a family—congratulations, you’re officially in denial! Your firm has no doubt done its job, but is that going to be enough for them...

Understanding Key Metrics to Monitor Business Performance and Drive a Sustainable Growth Plan Backed By Data

Let’s face it – there are plenty of uncontrollables in...

In the funeral experience, providing an exceptional customer experience is a crucial part of reaching success. By meeting the needs of families, your business can...

In the funeral business, it’s easy to lose sight of the bigger picture. When families are frequently booking services and your team is pulling them off, you might assume...

An excellent funeral home prioritizes the needs of their families, however, it requires a lot from professionals. From attending to their emotional and practical...

Be it in person or on digital platforms, negative feedback can be scary. As funeral professionals, we devote our lives to helping families honor their loved ones, and...

While the profession of death care has existed throughout time, the ways in which we practice it continue to evolve by the year. For funeral directors and managers, it's...

In the funeral business, the family experience is the top priority; however, it’s not always obvious how families feel about their services. Unlike other professions,...

In the funeral business, long-term success requires the continued creation of exceptional customer experiences. Although most people only require death care services...